How a payment works here
One charge, taken once, for the order you placed. There is no subscription, no stored card, no standing order and no recurring billing anywhere on this site. If you see more than one charge from us for one order, it is an error and we will refund it the same day you tell us.
| Billing model | Single, one-time charge per order |
|---|---|
| Recurring charges | None. No subscriptions are offered. |
| When you are charged | At the time the order is placed |
| Cards accepted | Visa, Mastercard, American Express, Discover |
| Currency | United States dollars |
| Card data stored by us | None |
How the card data is protected
Card details are entered into fields hosted by our payment processor and are never transmitted to or stored on our servers. We receive an authorisation result, the card brand and the last four digits. That is the whole of what we can see.
- PCI DSS. Card handling is performed by a PCI DSS Level 1 certified processor. Because the fields are hosted, our own systems stay out of scope.
- TLS. Every page on this site, including every checkout step, is served over HTTPS. There is no mixed content.
- AVS. The billing address you enter is checked against the one your card issuer holds. A mismatch can decline the transaction.
- CVV. The three or four digit security code is required on every transaction and is never stored by anyone, including the processor.
- 3-D Secure. Where your issuer requests it, you will be asked to confirm the payment with your bank. This shifts fraud liability to the issuer and protects you.
A chargeback takes six to twelve weeks and, once it is open, we can no longer simply refund you. Writing to us is faster for you.Please talk to us first
What appears on your statement
The charge appears under the shop's own trading name. If you do not recognise an entry, check the name against the one at the foot of this page before raising anything with your bank.
Statement text is truncated differently by different issuers, so the entry may be shortened. The amount will match your order total exactly, including shipping and any sales tax shown at checkout. We never add a charge after checkout.
Please talk to us before disputing
If something is wrong with a charge, email support@rpcogoods.store with the order number and we will resolve it, usually the same day. In practice almost every disputed charge we have seen would have been a refund if we had been asked.
A chargeback takes six to twelve weeks to resolve through the card networks and, once it is open, we are no longer able to simply refund you — the funds are held by the issuer until the process concludes. Writing to us is faster for you and cheaper for us.
If the charge is genuinely fraudulent, tell your bank immediately and tell us too. We will cooperate fully with the issuer and will not contest a confirmed fraud claim.